Sales & Refunds Policy

Checkout

If you purchase from our online store, you can make the purchase 24 hours a day, 7 days a week. At the time of checkout and once full payment is confirmed, we will send a shipment notice, and then proceed the shipment. If payment is not made, your checkout will be cancelled.

If you would like to purchase the Art Shop products by telephone, our staff is able to assist you. Please call to us by calling (852) 2694-4007 in our business hour (Mon-Fri, 9am – 12:30pm and 1:30pm – 5pm, HKT/GMT+8).

Prices

The Art Shop endeavors to offer you competitive prices on all our products. The prices listed on the online shop include charges of web maintenance and other handling fees. Your total order price will include the online price of the product (on the day of shipping) plus any applicable shipping charges. The Art Shop reserves the right to change prices for products displayed at the website at any time.

Shipping Charge

Hong Kong & Macau (Including Islands) Special Offer!         Free of charge
East-Asia                                                                                           HK$ 80 per 500 g (by Air only)
(South East Asian Countries/ Mainland China/ Taiwan/ Japan/ Australia/ South Korea)
Other Areas                                                                                       HK$130 per 500 g (by Air only)

Payment Methods

PayPal

The Art Shop accepts payment from the world's most widely accepted Internet payment solution - PayPal. PayPal was founded in 1998, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.

Credit Card
You may pay by credit card no matter which ordering method you use (Internet or phone or fax). At the time your order is placed, a PayPal bill will be sent to you via email. Through the PayPal payment gateway, you can choose to pay from your PayPal account or from one the followings:

Crossed Cheques

You may pay by crossed cheques when ordering by mail, phone or fax. Crossed cheque payable to β€œTao Fong Shan Christian Centre Ltd.”

Return & Refund Policy

If you found the package delivered to you is damaged, we will be happy to give you an exchange. Please send back the damaged product together with a copy of your order confirmation notice to Art Shop, No.33 Tao Fong Shan Road, Shatin, N.T., Hong Kong. Subjected to the product's availability, we may give you another product at the same price or if the product will not be available in 4 weeks, you can request for a sales refund. In this case, a full refund will be issued and no processing charge will be imposed.

Please note that the Art Shop does not permit the return of used or damaged by mis-handle product.
* The Art Shop management reserves the right to the explanation and decision of refund policy at the Art Shop at any time.

Defective Items

If you discover what you believe is a product defect during shipping, please contact Art Shop staff at (852) 2694-4007. Such a defect, if any, our staff will arrange a product replacement or any goods that has equivalent price.

Proof of Purchase

The Art Shop will send you an email confirmation to advise the product availability and the estimated shipment date after your successful checkout. You should print out the payment confirmation as well as the email shipment advice as a proof of purchase. Also, if you have included a valid email address with your order, we will also send you a receipt when your order is shipped.

Powered By OpenCart
Last Modified: 2014-07-30 Copyright ©2014 Tao Fong Shan Christian Centre Ltd.
All rights reserved.