Product Returns

Return & Refund Policy

If you found the package delivered to you is damaged, we will be happy to give you an exchange. Please send back the damaged product together with a copy of your order confirmation notice to Art Shop, No.33 Tao Fong Shan Road, Shatin, N.T., Hong Kong. Subjected to the product's availability, we may give you another product at the same price or if the product will not be available in 4 weeks, you can request for a sales refund. In this case, a full refund will be issued and no processing charge will be imposed.

Please note that the Art Shop does not permit the return of used or damaged by mis-handle product.
* The Art Shop management reserves the right to the explanation and decision of refund policy at the Art Shop at any time.


Defective Items

If you discover what you believe is a product defect during shipping, please contact Art Shop staff at (852) 2694-4007. Such a defect, if any, our staff will arrange a product replacement or any goods that has equivalent price.


Proof of Purchase

The Art Shop will send you an email confirmation to advise the product availability and the estimated shipment date after your successful checkout. You should print out the payment confirmation as well as the email shipment advice as a proof of purchase. Also, if you have included a valid email address with your order, we will also send you a receipt when your order is shipped.

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Last Modified: 2014-07-30 Copyright ©2014 Tao Fong Shan Christian Centre Ltd.
All rights reserved.